Frequently Asked Questions

1. How does the free designing process work?

At CustomizationMart, we offer free designing for all our products. Simply upload your logo or leave a note with your order, and our team will handle the rest. We will create a personalized design based on your specifications and send it to you for approval before production.

2. Can I customize the design for my groomsmen gift set?

Absolutely! We understand the importance of creating unique and meaningful gifts. You can customize the design for your groomsmen gift set by uploading your logo or providing specific instructions in the order notes. Our team will ensure that the design reflects your vision and meets your expectations.

3. What file formats do you accept for logo uploads?

We accept a variety of file formats for logo uploads, including JPEG, PNG, PDF, and SVG. If you have any concerns about the compatibility of your file format, please reach out to our customer support team, and we will be happy to assist you.

4. Can I see a preview of the design before placing my order?

Yes, you can! Once our team has created the personalized design based on your logo or instructions, we will send you a preview for your approval. We want to ensure that you are completely satisfied with the design before we proceed with production.

5. How long does the designing process take?

The designing process typically takes 1-2 business days. Our team works diligently to create high-quality designs that meet your specifications. Once the design is approved, we will proceed with production and provide you with an estimated delivery date.

6. Can I make changes to the design after it has been approved?

Unfortunately, once the design has been approved and production has started, we are unable to make any changes. We encourage you to carefully review the design preview before giving your approval to ensure it meets your requirements.

7. Do you offer discounts for bulk orders?

Yes, we do! CustomizationMart offers exclusive discounts for bulk orders, making it the perfect destination for military, company, college, or wedding orders. Please contact our customer support team for more information on bulk pricing and discounts.

8. What is your refund policy for personalized items?

Due to the personalized nature of our products, we are unable to offer refunds for personalized items unless they are defective or damaged. If you have any concerns about the quality of your order, please contact our customer support team, and we will be happy to assist you.

9. How can I contact your customer support team?

You can contact our customer support team by emailing us at We strive to respond to all inquiries within 24 hours and provide the assistance you need.

10. Where are you located?

CustomizationMart is located at 50 S 500 W, Salt Lake City, Utah, US, 84101.